FAQ's for Clients


Is the payment processing secure?

Yes. We use Stripe’s payment processing on our site, which is by default PCI (Payment Card Industry) compliant, and we are at no point in time allowed to see your credit card information. The information is immediately encrypted when you hit the add button and Stripe handles storing that data and future charges. Stripe's Website

How is the PII (Personally Identifiable Information) handled on the site?

We protect both our tutors and our parents by not releasing anything more than names until both parties agree to exchange information.

Who are your tutors?

Tutorfly Tutors are high school and university students that have gone through our four-step vetting process, which includes:

  1. A GPA Verification
  2. An Interview
  3. Teacher Recommendations
  4. A Tutorfly Orientation

Where are tutoring sessions held?

The tutoring session location is up to the parent/tutee and tutor to decide. Usually the session is at the house of the child being tutored or at a local public place, such as a coffee shop or library.

Is tutoring only available for high school students?

Any current student can utilize a Tutorfly tutor! Our tutees have included elementary, middle, high school, and college students. Even several community college students have benefitted from our Tutorfly Tutors. That being said, students at the same High School as our Tutors stand to benefit from the direct classroom experience of our Tutorfly Tutors.

Who can I contact with further questions?

Email us at [email protected], and we will get back to you within a day!

Who are your tutors?

Currently, our tutors are part of the California Scholarship Federation (CSF) at different high schools such as Homestead High School, so they have impressive GPAs. We have also just started tutoring at college level, in University of California, Los Angeles (UCLA). We interview each of these tutors, contact their teachers for feedback, and put them through a Tutorfly Bootcamp.

Where can I learn more about Tutorfly?

Look us up on Facebook, Nextdoor, LinkedIn, Instagram, YouTube, the Mercury News, Los Altos Town Crier, Homestead Epitaph, or email us at [email protected]!

FAQ's for Tutors


How do I sign up to become a Tutorfly Tutor?

Use the “Apply as a Tutor” tab! We will get back to you on how to begin the process to become a tutor.

How often do I have to tutor?

It's up to you! But more time tutoring means more volunteer hours/donations OR more money in your pocket. Tutors can schedule recurring tutoring or one time sessions. Tutors can also make their accounts invisible at anytime.

Tutorfly

California based tutoring, serving the needs of elementary through college students at as low as $25/hour.


Tutorfly, Inc. © 2019

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